Safety tips

While you are chatting

• Keep the conversation in the app until you trust the person. Moving to another app early removes your ability to report what happens next.
• Never send money or financial details, whatever the story. Someone you have not met asking for money is a scam.
• Keep private details private: your home address, where you work, your daily route and your documents.
• Be careful with route maps. A shared workout can show where your runs start and end. Crop it, or hide the start and finish in the app you track with.
• Trust the uneasy feeling. Pressure, anger when you say no, or a story that keeps changing are reasons to stop replying.

Meeting for the first time

• Meet somewhere public and busy: a café, a park at a popular hour, a club or a gym. Not at home, and not on a remote trail.
• Tell a friend who you are meeting, where and when, and when you expect to be back.
• Get there and back on your own. Do not depend on the other person for transport.
• Pick an easy first session. A first run or ride together is not the day for your hardest route. Stay where there are people and phone signal.
• Leave if it feels wrong. You do not owe anyone an explanation.

Activities and clubs

• Read who is organising and who else is going before you join.
• Choose activities that match your level. Tell the organiser about anything they should know, such as an injury.
• Bring what you need: water, lights, a charged phone, the right kit for the weather.
• If you organise, pick a public meeting point and say clearly what the pace and distance will be.

If something goes wrong

• If you are in danger, call the emergency number where you are (112 in the European Union, 911 in the United States and Canada).
• Report the person in the app. Open their profile, the chat, the activity or the club and choose “Report or block”. We review every report.
• Block them. They will not be able to see you or contact you again.
• You can also write to us at support@runmance.com.