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Runmance.

Delete your account

You can delete your Runmance account yourself in the app. It takes effect immediately.

In the app

  1. Open Runmance and go to the Profile tab.
  2. Open Settings, then Account.
  3. Choose “Delete account” and confirm.

If you only want a break, use “Pause my profile” in Settings instead. A paused profile is hidden and your matches are kept.

If you cannot open the app

Write to support@runmance.com from the email address of your account, or tell us the phone number you signed in with. We will confirm it is you and delete the account within 30 days.

What is deleted

  • Your profile: name, date of birth, photos, answers, sports, details and location.
  • Your shared workouts and your likes.
  • Your sign-in details: email, phone number and the link to your Apple or Google account.
  • Your matches are closed, and messages you sent are replaced with “[deleted]” for the other person.

What is kept, and for how long

  • Reports, blocks and bans connected to the account: up to two years, so that people removed for abuse cannot return.
  • Purchase records: as long as tax law requires.
  • Backups: overwritten within 35 days.

Subscriptions

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it there first, in your subscription settings, or you will keep being charged.

More detail is in the privacy policy.