Privacy policy

Who is responsible

Runmance is run by [Company legal name], [Registered address], Portugal (tax number [NIF]). We are the data controller under the EU General Data Protection Regulation (GDPR). For anything about your data, write to support@runmance.com.

What we collect

What you give us

• How you sign in: an identifier from Apple or Google, or your phone number, and your email address if the sign-in method shares it.
• Your profile: first name, date of birth, gender, height, photos, the sports you do and how often, short answers, a bio, and optionally your job, company, education and home town.
• Optional details that are sensitive: you may choose to add things such as sexuality, religion, ethnicity, whether you drink or smoke, or whether you want children. These are optional. We only have them if you add them, and adding them is your consent to show them on your profile. You can remove them at any time.
• Who you want to meet: age range, distance, genders and sports.
• What you do in the app: likes, comments, matches, messages, activities you create or join, clubs, shared workout images, and any reports or blocks.

What the app collects

• Location: with your permission, your position, or the city you pick. Other people see only your city and an approximate distance, never where you are.
• Device: the type of phone, your language, and a notification token so we can send push notifications if you allow them.
• Purchases: which plan or rose pack you bought and when. Payments are handled by Apple or Google. We never see your card number.

Why we use it

• To run the service (our contract with you): create your account, show your profile to others and theirs to you, deliver likes and messages, and give you what you paid for.
• To keep people safe (our legitimate interest, and sometimes a legal duty): check photos, handle reports, stop spam, fake accounts and abuse, and ban people who break the rules.
• With your consent: your location, push notifications, and the optional sensitive details above. You can withdraw consent in the app or in your phone’s settings.
• To meet legal obligations, such as tax records for purchases and answering lawful requests from authorities.

We do not sell your data and we do not use it for third-party advertising.

Who can see what

• Other members see your profile: first name, age, photos, sports, answers, the details you chose to show, your city and how far away you are. They never see your surname, email address, phone number, date of birth or exact location.
• People you match with also see the messages you send them.
• People who join an activity see its exact meeting point and its chat. Others see only the general area.

Moderation and your messages

Photos may be checked automatically for content that is not allowed, and a person reviews photos that are flagged or reported. Messages are private. Our moderation team reads a conversation only when it has been reported or when we need to investigate a safety concern, and each time this happens it is recorded in an access log.

Companies that process data for us

• Microsoft Azure hosts the app’s servers, database and photos in the European Union (Netherlands).
• Apple and Google provide sign-in, payments and push notifications.
• RevenueCat tells us which subscription or pack you bought. It receives an anonymous account identifier, not your profile.
• An SMS provider delivers the sign-in code if you sign in with a phone number.

Some of these companies are based outside the European Economic Area. Where data leaves it, the transfer is covered by the European Commission’s standard contractual clauses or an adequacy decision.

How long we keep it

• We keep your account data for as long as you have an account.
• When you delete your account, your profile, photos, answers and sports are removed straight away, your matches are closed, and messages you sent are replaced with “[deleted]”.
• Records needed for safety, such as reports, blocks and bans, are kept for up to two years so that banned people cannot simply return.
• Purchase records are kept for as long as tax law requires.
• Backups are overwritten within 35 days.

Your rights

You can, at any time:

• see and correct your information in the app;
• delete your account in the app (Settings, then Account), or ask us to do it: see how to delete your account;
• ask for a copy of your data, or ask us to restrict or stop a use of it;
• withdraw a consent you gave;
• complain to a data protection authority. In Portugal this is the Comissão Nacional de Proteção de Dados (cnpd.pt).

Write to support@runmance.com and we will answer within one month.

Age

Runmance is only for people aged 18 or over. We do not knowingly collect data from anyone younger, and we remove accounts that belong to minors. See our child safety standards.

This website

This website does not use advertising or tracking cookies. The only cookie it sets is a sign-in cookie for our own staff.

Changes

If we change this policy in a way that matters, we will tell you in the app before the change takes effect. The date at the top shows the latest version.